Terms of Service

01 The Service

Review Intelligence is an AI-powered analytics platform that imports customer reviews from Google Business Profile and turns them into structured insights — sentiment analysis, theme and trend detection, reports, and recommendations — across one or more business locations.

We may add, change, or remove features over time to improve the Service.

02 Accounts and eligibility

You must provide accurate account information and keep it up to date. You are responsible for safeguarding your login credentials and for all activity under your account. The Service is intended for business use by users aged 18 or over. Notify us promptly of any unauthorised use.

03 Connecting your Google Business Profile

To use the core features, you authorise us to access your Google Business Profile data through Google’s OAuth consent flow. By connecting your account, you confirm that:

• You are an owner or authorised manager of the Google Business Profile(s) you connect, with the right to grant us access.
• You have the authority and any necessary permissions to allow us to process the review and location data associated with those profiles.

Your use of Google services remains subject to Google’s own terms. You can revoke our access at any time through your Google Account permissions; doing so will disable the features that depend on it.

04 Customer data and ownership

You retain all rights to the data you connect or provide, including your Google Business Profile content and review data (“Customer Data”). You grant us a limited, non-exclusive licence to access, process, store, and analyse Customer Data solely to provide and improve the Service for you.

Where we process personal data within Customer Data on your behalf, we act as a data processor and you act as the data controller. This processing is governed by our Privacy Policy and, where applicable, a Data Processing Agreement between us.

05 AI-generated insights — important notice

The Service uses automated analysis and large language models to generate sentiment scores, themes, predictions, and recommendations. These outputs:

• Are provided for informational and guidance purposes only.
• May contain inaccuracies, omissions, or errors.
• Should not be relied upon as the sole basis for business, financial, legal, employment, or other decisions.

You are responsible for independently evaluating outputs before acting on them. We do not warrant that any insight, prediction, or recommendation is accurate or fit for a particular purpose.

06 Acceptable use

You agree not to:

• Use the Service unlawfully or in breach of any third-party rights, including Google’s terms or any applicable data protection law.
• Connect profiles or data you are not authorised to access.
• Attempt to disrupt, reverse-engineer, scrape, or gain unauthorised access to the Service or its infrastructure.
• Use the Service to send spam, harass individuals, or generate unlawful, defamatory, or misleading content.

We may suspend or terminate access for breach of this section.

07 Intellectual property

The Service, including its software, design, and content (excluding Customer Data), is owned by Future era d.o.o. and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, modify, distribute, or create derivative works except as permitted by these Terms.

08 Third-party services

The Service relies on third-party providers (including Google, hosting and database providers, automation tools, AI/LLM providers, and email providers). We are not responsible for the availability, accuracy, or practices of third-party services, and your use of them may be subject to their own terms.

09 Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that insights will be accurate or complete.

10 Limitation of liability

To the maximum extent permitted by law, Future era d.o.o. will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from your use of the Service. Our total aggregate liability arising out of or relating to these Terms will not exceed the amount you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

11 Indemnification

You agree to indemnify and hold harmless Future era d.o.o. from claims, damages, and expenses arising from your breach of these Terms, your misuse of the Service, or your lack of rights or authorisation to connect or process any Customer Data.

12 Term, suspension, and termination

These Terms apply while you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or where required by law or to protect the Service or other users. On termination, your right to use the Service ends, and we will delete or return Customer Data in accordance with our Privacy Policy and any applicable agreement.

13 Changes to these Terms

We may update these Terms from time to time. When changes are material, we will update the “Last updated” date and, where appropriate, notify you. Continued use of the Service after changes take effect constitutes acceptance.

14 Governing law and disputes

These Terms are governed by the laws of the Republic of Croatia, without regard to its conflict-of-law rules. The courts of Croatia will have jurisdiction over any dispute, subject to any mandatory consumer protection rights you may have. Nothing in these Terms limits any rights you have under the GDPR or other mandatory EU law.

15 Contact

Questions about these Terms? Contact us at: