Starbucks Soho
48 Old Compton Street · London
Rating
4.71★
+0.05Reviews / mo
486+10%Sentiment
82% positive
Google Business Profile
Reviews in.Decisions out.
Review intelligence for multi-location brands.
JH
James HarringtonLocal Guide · 38 reviews
★★★★★2 weeks ago
The coffee was great, but only one till was open and the queue went out the door.
Nordelia · London
78
Negative
Waiting time
Improvement request
Open a second till at peak hours
how much
it matters
it matters
how they
felt
felt
what it's
about
about
what to fix
how much
it matters
it matters
how they
felt
felt
what it's
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what to fix
Built for multi-location chains
Your customers are talking. Most of it never reaches you.
Every store has a voice. At chain scale it is buried in an endless stream of Google reviews, so all you see is a star average instead of what customers actually say.
Rating: high → low
Healthy
Starbucks Bermondsey
104 Bermondsey Street · London
Rating
4.64★
+0.02Reviews / mo
293+4%Sentiment
82% positive
Starbucks Brixton
424 Coldharbour Lane · London
Rating
4.08★
−0.06Reviews / mo
233−3%Sentiment
57% positive
Starbucks Stratford
5 Montfichet Road · London
Rating
3.79★
−0.17Reviews / mo
162−8%Sentiment
46% positive
Wait-time mentions ↑ 22% · 14 reviews this week
Starbucks Shoreditch
91 Great Eastern Street · London
Rating
4.58★
+0.22Reviews / mo
264+19%Sentiment
79% positive
| Location | Store code | Rating | Rating trend | Reviews / mo | Sentiment | Status | |
|---|---|---|---|---|---|---|---|
Starbucks Soho 48 Old Compton Street · London | #10421 | 4.71★+0.05 | 486+10% | 82% positive | Healthy | ||
Starbucks Bermondsey 104 Bermondsey Street · London | #12184 | 4.64★+0.02 | 293+4% | 82% positive | Healthy | ||
Starbucks Brixton 424 Coldharbour Lane · London | #11156 | 4.08★−0.06 | 233−3% | 57% positive | Watch | ||
Starbucks Stratford 5 Montfichet Road · London | #11495 | 3.79★−0.17 | 162−8% | 46% positive | At-risk | ||
| Wait-time mentions ↑ 22% · 14 reviews this week | |||||||
Starbucks Shoreditch 91 Great Eastern Street · London | #10502 | 4.58★+0.22 | 264+19% | 79% positive | Improving | ||
Google Maps Report
Get important reports on your e-mail
A monthly summary arrives at the start of each month.
- Reviews, average rating and sentiment vs the previous month
- AI summary with highlights, lowlights and recommendations
- Top themes and rising concerns
- Locations that improved or declined the most
- The most important review of the month
Monthly report
Your monthly summary
Acme d.o.o. · August 2026
Review volume climbed for a third straight month, the brand average crossed 4.1 stars, and positive sentiment gained ground, but product-quality complaints are concentrating in two regions.
Month at a glance
Reviews
2,438
▲ +214 vs prev month
Average rating
4.12 ★
▲ +0.08 vs prev month
Positive sentiment
74%
▲ +3pt 11% negative
AI summary
Synthesized from all 2,438 reviews this month
▲ Highlights
- Zagreb led the brand at 4.28 stars, its best month on record, with staff friendliness mentioned in 3 of every 4 positive reviews.
- The morning second-till playbook cut wait-time complaints in Split by 41% month over month.
What customers actually talk about.
Themes are discovered from your own reviews, then broken into the specific thing inside them.
Based on 2,184 reviews7 days30 days90 days12 months
Theme overview
Staff and service388 mentions79% positive
Friendliness at the counter194 mentions86%9%5%
Speed of service121 mentions52%17%31%
Knowing the menu73 mentions74%18%8%
Waiting412 mentions14% positive
Food quality356 mentions64% positive
Pricing241 mentions22% positive
Cleanliness173 mentions58% positive
positiveneutralnegative
Sentiment and frequency
RareCommon
Positive
Neutral
Negative
Staff and service388 mentions · 79% positive1
Waiting412 mentions · 70% negative2
Food quality356 mentions · 64% positive3
Pricing241 mentions · 54% negative4
Cleanliness173 mentions · 58% positive5
positiveneutralnegativebubble size = mentions
The loop starts at the counter.
Reading reviews is half of it. Getting more of them, and answering them, is the other half.
How was your visit today?
Scan the code and leave a quick review. It takes less than a minute.
Scan to review us on Google
Nordelia · Zagreb Centar
- 01
A customer scans
One card per location. No app, no registration.
- 02
They review on Google
Straight to that location's own review form, in two clicks.
- 03
We read it
Sentiment, themes, products, importance, improvement request.
- 04
A reply is drafted
Matched to the review. A manager sends it, or does not.
The questions everyone asks first.
Yes, and there is nothing to sign. We run it on your brand's public Google reviews and send you the document. If it is useful, we will talk. If it is not, you keep it anyway.
Not for the analysis. It runs entirely on reviews that are already public on Google Maps. Access only becomes relevant later, if you decide to connect your own profile for continuous analysis.
Every insight links back to the reviews it came from, so you can verify any number by reading the underlying reviews. We do not publish an accuracy percentage, because the only figure that would matter is the one measured on your corpus, and the analysis lets you judge that yourself.
Never. The application contains no code path that writes to your Google profile. Every call it makes to Google is a read.
Those tools collect reviews and help you respond to them. This one reads them. It tells you which themes repeat, which locations differ, which menu items customers judge, and what they are asking you to change. It can run alongside what you have.