The topics behindthe stars
See which topic is growing negative before it hits the rating.
What customers talk about, ranked.
Every review is broken into the topics it mentions, staff, speed, freshness, cleanliness, price, each with its own sentiment. You see what the whole chain is talking about, which topics are turning negative, and the exact reviews behind each one.
- Themes discovered automatically from your reviews
- Sub-themes show the specific issue, not just the category
- Rising concerns flag what got worse since last month
Great staff, always remember my order, but the queue was slow again and the tables were not cleared.
Starbucks Covent Garden · 12 James Street- Stafffriendlinesspositive
- Servicewait timenegative
- Cleanlinesstable clearingnegative
Sentiment per topic, not per review.
"Great staff, slow service" is one positive staff mention and one negative service mention. A review usually carries two to four topics, and each is counted on its own.
See what is turning negative before the rating does.
Themes whose negative mentions grew since last month are flagged as rising concerns. Every theme is also tracked month over month, so the monthly report can say what is new, what got worse and what was resolved.
One topic, however it is said.
Wording variants and languages are merged automatically, so the same complaint lands in one sub-theme whether it is written in English, Croatian or Spanish.