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Your monthly summary · August 2026Inbox
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Monthly report
Your monthly summary
Acme d.o.o. · August 2026
Review volume climbed for a third straight month, the brand average crossed 4.1 stars, and positive sentiment gained ground, but product-quality complaints are concentrating in two regions.
Month at a glance
Reviews
2,438
▲ +214 vs prev month
Average rating
4.12 ★
▲ +0.08 vs prev month
Positive sentiment
74%
▲ +3pt 11% negative
AI summary
Synthesized from all 2,438 reviews this month
▲ Highlights
- Zagreb led the brand at 4.28 stars, its best month on record, with staff friendliness mentioned in 3 of every 4 positive reviews.
- The morning second-till playbook cut wait-time complaints in Split by 41% month over month.
One report instead of thousands of reviews.
Daily, weekly and monthly reports are generated automatically across every location. Numbers, movers and notable reviews, plus an AI narrative that says what went well, what went wrong and what to fix next. Same report for everyone, stored as it was.
DailyGenerated 2 hours ago
Thu, 25 Sep
Reviews
148+21
Avg rating
4.41−0.05
9 low-rating (1–2★)View report
WeeklyGenerated 2 hours ago
Week 38 · 14 to 20 Sep
Reviews
1,842+96
Avg rating
4.46+0.03
78% positive sentimentView report
MonthlyGenerated 4 minutes ago
September 2026
Reviews
7,120+412
Avg rating
4.44+0.02
AI narrative readyView report
AI insightsGenerated 1 Sep 2026
Highlights
- Positive sentiment rose for the third month in a row, led by staff friendliness.
- Canary Wharf and Bermondsey are the best-rated stores.
- Oat milk mentions doubled and are almost entirely positive.
Lowlights
- Wait-time complaints at Soho and Piccadilly grew faster than review volume.
- Cleanliness mentions turned negative at three high-street stores.
- Stratford stayed below the at-risk threshold for a second month.
Customer possible improvements
- Add a second barista at Soho on weekend mornings.
- Introduce an afternoon table-clearing round at Stratford.
- Review breakfast wrap prep; temperature is the recurring complaint.
What changed
- Weekend review volume rose after the new autumn menu launched.
- Staff friendliness overtook coffee quality as the most praised topic.
- Average rating recovered at Canary Wharf after two slower weeks.
Emerging risks
- Wait-time complaints are clustering on Saturday mornings.
- Three stores mention sticky tables in the afternoon.
- Breakfast wrap temperature came up again at Stratford.
Per-city callouts
- London: Bermondsey and Hackney lead the week on rating.
- London: Piccadilly has the most low-rating reviews.
- London: Shoreditch mentions of oat milk keep rising.
Daily
Daily snapshot every morning, no AI needed
Weekly
Weekly summary in plain language: what changed, emerging risks
Monthly
Monthly report with highlights, lowlights and recommendations